Civicare provides professional trained carers to give support, personal care and assistance to people in their own home to allow them to live safely and independently as possible.
Service User Groups
Nursing and Residential Care Homes
History of the Company
Civicare Beds, Herts & Bucks Ltd has been established since 1995 and has been based in Dunstable, Bedfordshire throughout that time, providing high-quality care services to local people in the local area. We have been registered with the Care Quality Commission since the introduction of the Care Standards Act 2000.
Recruitment and Training of Care Staff
Our care staff are recruited from the local area, DBS Police checks are carried out together with rigorous checks, references and verification of their identity in line with all relevant legislation. All staff are trained to the highest standards at our premises in Dunstable by professional trainers, which allows us to have control over the quality of training received. All our care staff receive refresher training on a regular basis in order to maintain a high standard of care delivery.
The Office Team
The office team are based at the company premises in central Dunstable, where the day to day planning of care staff is organized by an experienced and professional team overseen and supervised by the Care Manager. The office team also deal with enquiries and queries in relation to care provided. We also operate an emergency out of hours on call service for all our clients.
Aims and Objectives
Civicare is committed in providing high standards of care and support to our clients to enable them to stay in their own home and lead an independent life as possible and as long as possible. To provide friendly, efficient and competent care workers who will integrate into the personal lives of our clients; To provide all relevant information required to enable our clients to make an informed choice.
To provide an open channel by gathering information on level of client satisfaction as well as established procedures for complaints and compliments. We are committed to providing quality training to our staff, and for our nursing and residential home clients as well as for other domiciliary care agencies and private individuals, and have done so for many years within the area and will continue to do so.
Civicare was awarded and has retained its BS ISO 9001 Quality Assurance Award annually since 1995. This demonstrates its commitment to the continuous improvement of all policies and procedures and in line with current legislation.
We provide services in the following areas:
Home Care Services – Dunstable, Dunstable and Surrounding Villages (Edlesborough, Eaton Bray, Dagnall, Studham, Kensworth,) Houghton Regis, Luton & Dunstable Borders, Luton, Leagrave, Leighton Buzzard, Toddington, Caddington, Slip End, Hockliffe. Residential Care Home Services – Bedfordshire, Hertfordshire and Buckinghamshire.